Doing Business with Cascade Pacific Woodworks

Warranty, Returns and Refund Policy

Client acceptance of a proposal or estimate constitute agreement and acknowledgement of these policies

Products Damaged in Shipment

For small boxed package shipments:

if you receive a damaged or defective item via Fed Ex, UPS, or USPS, contact us within 2 days of delivery at info@cascadepacific-woodworks.com. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number, and documentation of the damaged item and packaging.

For large palletized shipments or Blanket Wrap Courier Deliveries:

Large shipments on pallets shipped via truck freight must be inspected prior to releasing the truck driver. Any damage must be noted on the bill of lading and the shipment must be refused. Do not accept delivery of damaged shipments. Contact us at info@cascadepacific-woodworks.com prior to releasing the driver. Shipments that have been accepted by the recipient are not eligible for shipping claims and the recipient will be responsible for all costs associated with repair or replacement including shipping costs. Cascade Pacific Woodworks will make every reasonable effort to assist you by either providing a replacement, repair, or technical assistance to solve the problem. Please have your order number available when you call.

Warranty

Credits or Refunds:

Cascade Pacific Woodworks does not issue credits or refunds. Damaged shipments or warranty claims are corrected, repaired, or replaced. Contact us to discuss any specific concerns you have regarding your purchase.

Returning an item for warranty repairs:

Contact us at info@cascadepacific-woodworks.com and send photos of the piece requiring warranty repair. Cascade Pacific Woodworks will assess the photographs to determine the cause and proper remedy of the claim. At this time Customer Service will discuss the next steps. DO NOT SHIP PRODUCT BACK WITHOUT FIRST CONTACTING US.

Warranty

Our products are warranted for life against any manufacturing error in accordance with our policies ( https://www.cascadepacific-woodworks.com/policies) . Our items cannot be warranted against locations of extreme dryness or excessive humidity, both of which are beyond our control. Products subject to abusive handling or care are not covered under our warranty. Failure to properly install, maintain, and protect Cascade Pacific Woodworks pieces will void the warranty. Cascade Pacific Woodworks reserves the right to qualify any claims on our products and does not include transportation or labor involved in claims towards our products

Policy Revision 7/17/2024